Product and Service Development Policy
Last updated: October 12, 2025
1. Introduction
Hosted Technology develops all its products and services in line with the principles of user needs analysis, prototyping, testing and planned release management. This policy defines the basic principles and implementation steps of our product and service development processes.
2. Purpose and Scope
The purpose of this policy is to determine the quality and reliability standards of all software products, digital services, web and mobile applications developed within Hosted Technology.
The policy covers the life cycle of all digital products and services; needs analysis, prototype development, testing processes, release management and continuous improvement stages.
3. User Needs Analysis
Every product development process starts with identifying user needs:
- User Research: Target audience analysis, user interviews and surveys are conducted
- Requirements Determination: Functional and technical requirements are determined in detail
- Prioritization: Needs are ranked according to business value and user impact
- Documentation: All requirements are written and shared with stakeholders
The needs analysis process forms the basis of the product development process and becomes a reference point for all decisions.
4. Prototyping and Design
After needs are determined, the prototyping phase begins:
- Low Resolution Prototype: Product structure is designed with wireframes and simple drawings
- High Resolution Prototype: Detailed visual design and interactive prototype are prepared
- User Tests: Prototype is tested with target users and feedback is collected
- Iteration: Design improvements are made based on test results
- Approval: Final design is approved by stakeholders
The prototyping phase reduces development costs and ensures that the product meets user expectations.
5. Testing and Quality Assurance
Each product developed goes through comprehensive testing processes:
- Functional Tests: All features are checked to work correctly
- Usability Tests: User experience and interface ease of use are tested
- Performance Tests: Speed, response time and behavior under load are measured
- Security Tests: Security vulnerabilities are scanned and compliance with security standards is checked
- Compatibility Tests: Tested on different devices, browsers and platforms
- User Acceptance Tests: Acceptance tests are conducted with end users or customer representatives
The testing process is critical for ensuring product quality and early detection of problems.
6. Release Planning and Release Management
Products that successfully complete testing are released in a planned manner:
- Release Plan: Release date, scope and responsibilities are written
- Phased Release: Critical products are first offered to a limited user group
- Documentation: Release notes, change log and user guides are prepared
- Monitoring: Post-release system performance and user feedback are tracked
- Quick Intervention: Quick fix and rollback plans are implemented in case of problems
Planned release management increases user satisfaction and minimizes operational risks.
7. Continuous Improvement
Released products are continuously monitored and improved:
- User Feedback: User comments, support requests and surveys are evaluated regularly
- Data Analysis: Usage metrics, performance data and error logs are analyzed
- Improvement Plan: Improvement priorities are determined based on analysis results
- Update Cycle: Regular updates and new features are planned
- Documentation Update: Changes are documented and communicated to users
The continuous improvement approach ensures that products remain competitive in the long term and increase user satisfaction.
8. Responsibilities and Role Definitions
Roles and responsibilities in the product development process are clearly defined:
- Product Manager: Responsible for needs analysis, prioritization and overall product strategy
- Design Team: Conducts user experience, interface design and prototyping work
- Development Team: Performs technical architecture, coding and integration operations
- Test Team: Responsible for quality assurance, testing processes and bug management
- Project Manager: Provides time planning, resource management and team coordination
Clear role definitions increase process efficiency and strengthen accountability.
9. Policy Review
This policy is reviewed and updated regularly:
- The policy is evaluated by product management and development teams at least once a year
- Necessary updates are made in line with technology changes and business needs
- All employees can submit policy improvement suggestions
- Changes are announced to all stakeholders and necessary training is provided
Policy Owner: Product Management Director
Last Update: October 12, 2025
Next Review: October 2026