Web contentDocumentsBusiness systems
AI-powered customer assistant
Hosted Mind: An AI assistant that answers customer questions from your sources
Hosted Mind connects information from your website, product and service content, and permitted business systems with customers through natural conversation. Create separate pre-sales and support flows while controlling response boundaries and the rules for handing a conversation to a person.RetrievalResponse policyContext
Web and portalRequest creationHuman support
Where does it fit?
Answer recurring questions without losing control of context or response boundaries.
Hosted Mind is more than a conversational interface. It combines information sources, conversation rules, channel connections and human handoff in one assistant experience.Answering customer questions from current sources
Answer questions about products, services, orders and support from defined information sources, then pass unresolved requests to the relevant team with the conversation context.
Routing pre-sales needs into the right flow
Clarify a visitor’s needs through conversation, present relevant product information and pass the required contact details into the sales process in a structured form.
Handing unresolved requests to the right team
Route conversations outside the assistant’s scope—or those that require human judgment—to a defined sales or support channel together with the relevant context.
Product capabilities
Knowledge management, conversation design, channel connections and quality tracking in one assistant layer.
Knowledge-source management
Web pages, documents, help content and permitted business-system data are organized and maintained as sources the assistant may use.
Assistant and conversation rules
Define the assistant’s role, language, tone, supported topics, behavior when information is unavailable and safe response boundaries.
Web, portal and API connections
The assistant can be integrated with a website, customer or employee portal, and technically compatible applications.
Human support and business actions
A conversation can be passed to a support request, sales form or live-support flow with the required context. Defined actions may also be started through integrations where the connected system supports them.
Conversation analysis and quality tracking
Unanswered questions, frequent topics, handoff reasons and evaluation results can be reviewed to improve both source content and assistant behavior.
Delivery approach
Designed to know when to answer—and when not to.
The sources the assistant may use, the areas it may access and the situations that require human handoff are defined from the outset. Its behavior is improved through representative conversations and test scenarios.Ground responses in defined sources
The assistant is designed to work where reliable source material is available rather than speculate in response to every question.
Apply access rules before a conversation begins
Content a user should not see is not merely hidden at response time; source and integration access is restricted according to the authorization model.
Measure quality regularly
Representative questions, real usage examples, unanswered topics and human-handoff outcomes are used to evaluate the assistant’s behavior.
Frequently asked questions
What to know before choosing Hosted Mind.
Clear answers to the main questions about product use, capabilities, integrations and responsibilities.How is Hosted Mind different from a standard chatbot?+
Hosted Mind does more than present a set of scripted replies. It finds relevant content in defined information sources, considers conversation context, applies response rules and can hand the user to human support or another business workflow when needed.
How is Hosted Mind different from Hosted Core?+
Hosted Mind focuses on customer communication and source-grounded question answering. Hosted Core connects document, forecasting, image and other organization-specific AI functions to business processes. The two products can work together when a solution requires both.
Which information sources can the assistant use?+
Web content, a help center, documents and permitted business systems may be used. Supported connectors and file formats depend on the selected architecture; outdated or unauthorized material is excluded from the source scope.
Does Hosted Mind answer every question correctly?+
No AI system can guarantee perfect accuracy. Source boundaries, test sets, refusal rules and human handoff are used together to reduce the risk of incomplete or incorrect responses.
Will our company data be used to train a general model?+
This is not assumed by default. The selected model or provider and the terms governing data transfer, storage, access and training are defined during architecture and contracting.
Can it connect to our CRM, support or request-management system?+
If the system provides suitable APIs and authorization controls, conversation details, request records or defined business actions may be integrated. The fields and permissions involved are restricted before the connection is enabled.
Can the assistant transfer a user to a human representative?+
Yes, where an appropriate channel and support system are available. The transfer rules, the conversation details shared with the representative and the handling of personal data are defined separately.
Initial assessment for Hosted Mind
Share the questions your customers ask and the information sources you use so we can define the right Hosted Mind scope.
Tell us about your current setup, the systems that need to connect and your priorities. We will identify the technical topics and service scope that should be covered in the initial discussion.Current setupGoals and prioritiesConnected systems